FinSoft Support
Our Commitment to Support
FinSoft is owned and operated by the same people who write the software, help files, and documentation. This means you receive support directly from the experts who build and maintain the products.
We enhance our products daily and release new updates each quarter, often sooner. When a new version is released, development on the next version begins immediately .
Support Resources
Contact Page
— Reach our support team directly for technical assistance
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Downloads, Tutorials and Manuals
— Access product downloads, HTML5 tutorials, manuals, and update vodcasts
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Release Notes
— View the latest enhancements, fixes, and version updates
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Methods of Support
- Help Files — Context‑sensitive help is available on every screen of AssetWriter, AssetReader, and AssetArchive, supported by detailed PDF manuals .
- Tutorials and Update Vodcasts — Tutorials and narrated update videos demonstrate new features and workflows .
- Phone Support — Call during business hours; calls are forwarded to support staff evenings and weekends .
- Email Support — Send a detailed description of your issue; include your database file for exam‑specific problems .
- Patches and Updates — Licensed users receive patch notifications; updates can be deployed rapidly through built‑in links .
- Rapid Deployment — Patches can be delivered to users in minutes .